Sofitel Dubai Downtown welcomes Claire van’t Hull as new Rooms Division Manager

Dubai, UAE – March 2025

Sofitel Dubai Downtown has welcomed Claire van’t Hull as its new Rooms Division Manager. Claire brings over a decade of experience in luxury hospitality, with a dynamic leadership approach and a deep commitment to guest satisfaction. 

Her journey in hospitality began in 2012 in her home country, South Africa, where she started as a Guest Service Agent. There, she immersed herself in various departments, including Events and Reservations, gaining invaluable experience in guest relations, operations, and service excellence. Her passion for creating memorable guest experiences led her to pursue international opportunities, eventually bringing her to Dubai, a global hub for luxury hospitality.

Her expertise grew when she joined Grand Plaza Mövenpick Media City as Front Office Manager, a role that solidified her reputation for exceptional service and operational efficiency. There, she led a dynamic team, overseeing front desk and concierge operations, ensuring seamless guest experiences, and fostering a culture of excellence.

Claire’s career has been defined by her ability to adapt, innovate, and lead with empathy. Leaving her home country at just 20 years old was a defining moment, requiring her to navigate different cultures, service standards, and operational structures. This experience gave her a unique perspective on multicultural leadership and reinforced her ability to inspire teams while delivering world-class hospitality.

She is a firm believer in proactive guest engagement, utilising feedback channels such as social media, guest surveys, and direct interactions to enhance service standards. Her philosophy revolves around creating meaningful connections, exceeding expectations, and ensuring every guest leaves with a memorable experience.

“I am incredibly grateful to be part of such an inspiring and forward-thinking team. From the moment I arrived, I felt welcomed and valued. I look forward to shaping a new era of hospitality excellence alongside my colleagues. The best is yet to come”, Claire enthused. 

With Claire at the helm of the Rooms Division, Sofitel Dubai Downtown is poised to strengthen its reputation as a pinnacle of luxury and service excellence, offering guests an unparalleled experience in the heart of Dubai.